Terms of service

TERMS AND CONDITIONS

1. INTRODUCTION AND ACCEPTANCE

These Terms and Conditions ("Terms") govern your access to and use of the website northcollectives.com (the "Site") and any purchase you make through the Site. The Site is owned and operated by NL Brands LLC ("NL Brands," "we," "us," or "our"), a company organized under the laws of the State of New Mexico, with its principal place of business at 12611 Montgomery Blvd NE, Albuquerque, New Mexico 87111, United States.

By accessing the Site, placing an order, or otherwise using our services, you agree to be bound by these Terms, our Privacy Policy, and our Shipping and Return Policy, all of which are incorporated herein by reference. If you do not agree to these Terms, you must not use the Site.

We reserve the right to update or modify these Terms at any time without prior notice. Changes take effect immediately upon posting to the Site. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms.

2. ELIGIBILITY AND GEOGRAPHIC SCOPE

The Site and all products offered are intended solely for customers located in, and shipping to addresses within, the United States. We do not currently accept orders for shipment outside the United States. You must be at least 18 years of age, or the age of majority in your state of residence, to place an order. By placing an order, you represent and warrant that you meet these eligibility requirements and that all information you provide is accurate, current, and complete.

3. PRODUCTS

We offer a curated selection of home décor products, including but not limited to artificial garlands such as our Real Touch Cedar Garlands, and other seasonal and home accent items that may be added, removed, or tested on the Site from time to time.

We make reasonable efforts to display product colors, materials, and dimensions as accurately as possible. However, we do not warrant that product images displayed on the Site are entirely accurate, as actual color and appearance may vary depending on your device display. Minor variations in size, color, or texture between the product image and the item received are normal for handcrafted or artificial botanical products and do not constitute a defect.

We reserve the right, at our sole discretion, to limit the quantities of any products offered, discontinue any product at any time, and to refuse any order placed with us.

4. PRICING

All prices are listed in U.S. Dollars (USD) and are subject to change without notice. We reserve the right to correct any pricing errors on the Site at any time, even after an order has been submitted, and to cancel any order affected by a pricing error, in which case you will be notified and any payment received will be refunded in full.

Prices displayed do not include applicable sales tax, which will be calculated and added at checkout based on the shipping destination, where required by law.

5. PROMOTIONS AND DISCOUNTS

From time to time, we may offer promotional pricing, including but not limited to "Buy One, Get One Free" (BOGO) or similar multi-item offers. Unless otherwise stated, promotional offers:

(a) apply only to the specific products, quantities, and time periods stated in the promotion;
(b) may not be combined with any other offer, discount, or coupon unless expressly permitted;
(c) are subject to availability and may be modified, extended, or withdrawn at our sole discretion at any time, including countdown/expiration timers displayed on product pages, which reflect the current promotional period and are subject to change; and
(d) have no cash value and cannot be redeemed for cash.

6. ORDERS AND ORDER ACCEPTANCE

Placing an order through the Site constitutes an offer to purchase the selected products subject to these Terms. All orders are subject to acceptance and availability. We reserve the right, at our sole discretion, to refuse, cancel, or limit any order for any reason, including but not limited to suspected fraud, unauthorized or illegal activity, errors in pricing or product information, or unavailability of stock. If we cancel an order after payment has been processed, we will issue a full refund to your original payment method.

You will receive an order confirmation email once your order has been placed. This confirmation does not constitute our acceptance of your order, but rather an acknowledgment that we have received it. Acceptance occurs when we ship the product(s) to you.

7. PAYMENT

We accept payment through the methods displayed at checkout. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method. All payments are processed through secure third-party payment processors. We do not store your full payment card details on our servers. You authorize us to charge the full order amount, including applicable taxes and shipping fees, to your chosen payment method at the time of purchase.

8. SHIPPING AND DELIVERY

We ship exclusively within the United States via USPS or another comparable tracked carrier. Estimated processing and shipping times are displayed on product pages (currently 1–3 business days for order processing, followed by carrier transit time) and are provided for informational purposes only; they are not guaranteed delivery dates.

Title and risk of loss for products pass to you upon our delivery to the shipping carrier. We are not responsible for delays caused by the carrier, incorrect shipping information provided by you, customs, weather events, or other circumstances beyond our reasonable control. If a package is confirmed by the carrier as delivered but you did not receive it, please contact us at support@northcollectives.com within 14 days so we can assist in investigating the matter with the carrier.

9. SATISFACTION GUARANTEE, RETURNS, AND REFUNDS

9.1 100-Day Satisfaction Guarantee (Replacement Only — No Cash Refunds)

We stand behind the quality of our products with a 100-Day Satisfaction Guarantee, valid from the date of delivery. This guarantee applies exclusively to product replacement and does not, under any circumstances, entitle you to a cash refund, store credit, or partial refund. Requests for a refund under this guarantee will not be honored; only a replacement item may be issued.

To be eligible for a replacement under this guarantee, all of the following conditions must be met:

(a) you must submit a written claim to support@northcollectives.com within 100 days of the delivery date, including clear photographic or video evidence of the quality issue;
(b) the issue must relate to a manufacturing or material quality defect and not to normal wear, improper handling, storage, cleaning, or use inconsistent with the product's intended purpose;
(c) the product must not have been altered, modified, combined with other materials, or used in a manner inconsistent with any care instructions provided;
(d) you must provide proof of purchase (order number or confirmation email) associated with the original order; and
(e) the claim must be for the originally purchased item and quantity; the guarantee does not apply to items acquired through resale, gifting without transfer of the original order confirmation, or bulk/wholesale orders.

We reserve the sole discretion to determine whether a claim qualifies as a genuine quality defect covered by this guarantee. Claims we determine to result from ordinary wear and tear, customer mishandling, or use outside of normal residential decorative purposes will be declined. Replacement is limited to one (1) replacement per original unit purchased. This guarantee is non-transferable and applies only to the original purchaser.

9.2 30-Day Money-Back Guarantee — Conditions and Exclusions

We also offer a limited 30-day refund window measured from the delivery date, subject in full to the conditions below. This is a discretionary courtesy policy offered in addition to, and separate from, any rights you may have under applicable law, and does not expand any statutory return rights beyond what is legally required in your state.

To be eligible for a refund, ALL of the following must apply:

(a) You must first contact support@northcollectives.com and obtain a Return Merchandise Authorization ("RMA") number before shipping any item back. Items returned without a valid, pre-approved RMA will not be accepted, will not be refunded, and will not be returned to you at our expense.
(b) The RMA request must be submitted within 30 days of the delivery date shown in carrier tracking. Requests submitted after this window will not be considered, regardless of when the item is physically shipped back.
(c) Once an RMA is issued, the item must be physically received at our returns facility within 14 days of RMA issuance, or the return will be void.
(d) The item must be unused, unassembled where applicable, free of any odor (e.g., smoke, pet, food), free of damage caused by the customer, and returned in its original packaging with all original tags, inserts, and accessories intact. Items showing any sign of display, installation, or use are not eligible.
(e) Items purchased under a promotional bundle (e.g., "Buy One, Get One Free") must be returned in full as a set; partial returns of bundled promotional orders are not accepted, and the refund will be calculated based on the actual amount paid, not the pre-promotion list price.
(f) Sale items, clearance items, items marked "Final Sale," gift cards, and seasonal/holiday items purchased after the applicable season's cutoff date (as posted on the Site) are final sale and not eligible for return or refund.
(g) Original outbound shipping charges are non-refundable under all circumstances. Return shipping costs are the customer's sole responsibility unless the return is due to a verified error on our part (wrong item shipped) or the item arrived defective/damaged in transit, in which case Section 9.3 applies instead.
(h) A restocking fee of up to 20% of the item's purchase price may be deducted from the refund amount at our discretion to cover inspection, repackaging, and processing costs, except where prohibited by applicable state law.
(i) Refunds are issued only to the original payment method used at purchase and only after the returned item has been received and passed inspection confirming it meets the conditions above. We reserve the right to deny a refund, or to issue store credit instead of a cash refund, where the returned item does not meet these conditions.
(j) This 30-day guarantee may not be combined with, or used in place of, a claim under the 100-Day Satisfaction Guarantee in Section 9.1; a customer may pursue one remedy per issue, not both.
(k) The return shipping address will be provided to the customer individually upon RMA approval and may vary depending on the item, warehouse location, or fulfillment partner at the time of the request. Customers must ship returns only to the address specified in the RMA approval communication; packages sent to any other address, including our corporate business address listed in Section 19, will not be accepted, will not be eligible for a refund, and will not be forwarded at our expense. We are not responsible for any customs fees, duties, taxes, or additional shipping costs incurred by the customer in connection with returning an item, regardless of the return destination.

We reserve the right to refuse service, deny a return, or restrict future purchases from any customer we determine, in our reasonable discretion, to be engaging in abusive return behavior, including repeated returns, wardrobing, or claims inconsistent with carrier delivery confirmation.

9.3 Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of delivery with photos of the damage/defect and the packaging. We will provide a replacement or refund at no cost to you, at our discretion.

9.4 Non-Returnable Situations

We reserve the right to deny a refund or replacement request if we reasonably determine the item was misused, damaged after delivery through no fault of ours, or the request falls outside the applicable guarantee window.

10. CANCELLATIONS

You may request to cancel an order prior to it being shipped by contacting support@northcollectives.com as soon as possible. Once an order has shipped, it can no longer be cancelled, but our standard return process described in Section 9 will apply.

11. INTELLECTUAL PROPERTY

All content on the Site, including but not limited to text, graphics, logos, product photography, videos, and the "North Collectives" name and branding, is the property of NL Brands LLC or its licensors and is protected under applicable United States and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent.

12. USER CONDUCT

When using the Site, you agree not to: (a) violate any applicable federal, state, or local law; (b) submit false, misleading, or fraudulent information, including in connection with an order or a return; (c) attempt to gain unauthorized access to the Site, its servers, or any connected systems; (d) interfere with the proper functioning of the Site, including through the introduction of malware or automated data scraping; or (e) use the Site for any unlawful or unauthorized purpose.

13. DISCLAIMER OF WARRANTIES

THE SITE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT AS EXPRESSLY STATED IN SECTION 9 OF THESE TERMS. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

14. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NL BRANDS LLC, ITS OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR ANY PRODUCT PURCHASED THROUGH IT. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE TOTAL AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

Nothing in these Terms limits any liability that cannot be excluded or limited under applicable law, including liability for gross negligence, willful misconduct, or personal injury caused by a defective product to the extent required by law.

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless NL Brands LLC and its officers, employees, and affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or your misuse of the Site.

16. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of laws principles, and, where applicable, United States federal law.

Any dispute arising out of or relating to these Terms or your use of the Site shall first be attempted to be resolved informally by contacting us at support@northcollectives.com. If a dispute cannot be resolved informally within 30 days, you and NL Brands LLC agree that any legal action shall be brought exclusively in the state or federal courts located in Bernalillo County, New Mexico, and you consent to the personal jurisdiction of such courts.

17. SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

18. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any Shipping and Return Policy referenced herein, constitute the entire agreement between you and NL Brands LLC regarding your use of the Site and supersede any prior agreements.

19. CONTACT US

If you have any questions about these Terms, please contact us at:

NL Brands LLC
12611 Montgomery Blvd NE
Albuquerque, New Mexico 87111
United States
Email: support@northcollectives.com