Return Policy

At North Collectives, we want you to love what you bring into your home. Here's how our guarantees work.

100-DAY SATISFACTION GUARANTEE (REPLACEMENT ONLY)

We offer a 100-Day Satisfaction Guarantee, valid from your delivery date. If you experience a genuine quality issue with your item, we will send you a replacement — this guarantee covers replacement only and does not include cash refunds, store credit, or partial refunds under any circumstances.

To qualify:
- Contact us at support@northcollectives.com within 100 days of delivery, with photos or video showing the issue
- The issue must relate to a manufacturing or material defect, not normal wear, improper care, or misuse
- The item must be unaltered and used as intended
- Proof of purchase (order number or confirmation email) is required
- Limited to one replacement per original unit purchased; applies to the original purchaser only

We review each claim individually and reserve the right to determine whether it qualifies.

30-DAY RETURN WINDOW

Eligible items may be returned within 30 days of delivery for a refund, subject to the following:

- A Return Merchandise Authorization (RMA) is required before sending anything back — contact support@northcollectives.com to request one. Returns sent without a pre-approved RMA will not be accepted or refunded.
- RMA requests must be submitted within 30 days of delivery, and the item must arrive at our returns facility within 14 days of RMA approval
- Items must be unused, in original condition and original packaging, with all tags and accessories included
- Promotional bundles (e.g., Buy One Get One Free) must be returned as a complete set
- Sale, clearance, Final Sale, and seasonal items purchased after the posted cutoff date are not eligible for return
- Original shipping charges are non-refundable; return shipping is the customer's responsibility unless the return is due to our error or a damaged/defective item
- A restocking fee of up to 20% may apply
- The return shipping address is provided individually upon RMA approval and may vary; please ship only to the address given, as packages sent elsewhere cannot be accepted or refunded

Approved refunds are issued to your original payment method within 5-10 business days of us receiving and inspecting the return.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, contact us within 14 days of delivery with photos of the item and packaging. We'll arrange a replacement or refund at no cost to you.

QUESTIONS?

Email us at support@northcollectives.com and we'll be happy to help.