Shipping policy
SHIPPING POLICY
Do you ship internationally?
Yes. We currently ship to the United States, the United Kingdom, Canada, and New Zealand. We do not ship to any other countries at this time.
What are your shipping methods, prices, and delivery times?
Processing time:
- Orders are processed Monday through Friday, excluding holidays
- Orders typically ship within 1-3 business days after being placed
Delivery time:
- Once shipped, orders typically arrive within 8-15 business days via USPS, the respective national postal service, or a comparable tracked carrier
- In rare cases, delivery may take up to 20 business days
- Delivery times are estimates only and are not guaranteed. Actual delivery may be affected by carrier delays, weather conditions, high shipping volume, or other factors outside our control
Where can I find my tracking number?
You will receive your tracking number in your order confirmation or by email. You can also track your package anytime on our Track My Order page. If you haven't received tracking information within 3 business days of placing your order, or if your tracking number isn't working, please contact us at support@northcollectives.com and we'll look into it.
Are there any shipping fees?
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase. Any free shipping promotions will be clearly indicated on the product page or at checkout.
Can I change my shipping address after placing an order?
Please double-check your shipping address carefully at checkout. We are not responsible for orders shipped to an incorrect address entered by the customer. If you notice an error immediately after placing your order, contact us at support@northcollectives.com as soon as possible — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has entered processing. If we make an error in shipping to the wrong address, we will take full responsibility and send a replacement at no additional cost.
My package shows as delivered, but I never received it. What do I do?
If tracking confirms delivery but you cannot locate your package, please:
1. Check around your property, mailbox, porch, and with neighbors or your building's front desk/mailroom, in case it was misdelivered or accepted on your behalf
2. Wait 1-2 business days, as carriers occasionally mark packages as delivered slightly before physical arrival
3. If the package still cannot be located, contact your local post office or carrier directly to file a claim, referencing your tracking number
We are not responsible for packages confirmed as delivered by the carrier to the shipping address provided at checkout. If you've filed a claim with the carrier and it was unsuccessful, contact us at support@northcollectives.com with the carrier's response so we can review the situation.
My package hasn't moved in tracking for a while. Is it lost?
We consider a package lost in transit if tracking shows no movement for 15 consecutive days. If this happens, please contact us at support@northcollectives.com so we can investigate with the carrier and determine next steps.
Do you offer order tracking notifications?
Yes, all orders include tracking as standard. You will be able to follow your package's progress via the tracking link provided in your shipping confirmation email.
Contact
Email: support@northcollectives.com
Hours: Monday-Friday, 9 AM - 6 PM (MT)